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Re: Case Assignment emails are not being sent to support reps
Hi John, Thank you for updating this thread. Yes, this is a normal behavior when the user assigns a case to themselves. For reference, please see SuiteAnswers Setting Customer Service Preferences | A…1 -
Re: Custom field added to Search FieldSet not showing in search API
Hi Kanika, Thank you for creating this thread. I'm tagging my colleague @Jeff Pineda-Oracle who has the expertise in this area. To any members who tried adding custom fields on their web store b…1 -
Re: Task Assignment Time Stamp Record
Hi Gregg, Please use below formula in your Task Saved Search. In Criteria tab System Notes: Field is Assigned In Resutls tab Formula (Text) Formula: CASE WHEN decode({systemnotes.field},'Assigne…1 -
Re: Email template for receipts
I am glad it finally worked, Kris. Thank you so much for your patience while working on this email template to be resolved. ? Thanks, Michelle Jabanes | Ask a Guru1 -
Re: Is there a way to post a report or saved search to a WebPage outside of NetSuite?
Hi Tom, Are you using a OneWorld account? If so, the ability to customize a report/search header is filed under Enhancement # 195827. Make sure to add details on the feature you are requesting when v…1
